Benadigital Ticketing System for Issue Management
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UNIVERSITI MALAYSIA SARAWAK
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This project report presents the development of the “Benadigital Ticketing System for Issue Management”, a web-based support platform designed to handle technical issues raised by users of the Benadigital CRM system. The system allows users to submit tickets, while administrators and developers can assign, track, and respond to those issues efficiently. The core technologies used include Flask as the backend framework, MySQL for database management, Bootstrap for responsive UI, and PythonAnywhere for cloud deployment. Additional features such as public ticket submission without login, role selection page (User/Admin/Developer), email notifications to admins, developer workload monitoring, and activity logging have been integrated to enhance the overall functionality. The target users include general users, developers, and system administrators within the Benadigital CRM ecosystem. The system aims to streamline support workflows, improve response times, and centralize issue tracking for better transparency and resolution management.