Benadigital Ticketing System for Issue Management

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dc.contributor.authorNelysa Nurain Zaik
dc.date.accessioned2026-04-28T03:12:07Z
dc.date.issued2025
dc.descriptionThis project report presents the development of the “Benadigital Ticketing System for Issue Management”, a web-based support platform designed to handle technical issues raised by users of the Benadigital CRM system. The system allows users to submit tickets, while administrators and developers can assign, track, and respond to those issues efficiently. The core technologies used include Flask as the backend framework, MySQL for database management, Bootstrap for responsive UI, and PythonAnywhere for cloud deployment. Additional features such as public ticket submission without login, role selection page (User/Admin/Developer), email notifications to admins, developer workload monitoring, and activity logging have been integrated to enhance the overall functionality. The target users include general users, developers, and system administrators within the Benadigital CRM ecosystem. The system aims to streamline support workflows, improve response times, and centralize issue tracking for better transparency and resolution management.
dc.identifier.urihttps://scholarhub.unimas.my/handle/123456789/535
dc.language.isoEnglish
dc.publisherUNIVERSITI MALAYSIA SARAWAK
dc.relation.ispartofseriesFaculty of Computer Science and Information Technology
dc.titleBenadigital Ticketing System for Issue Management
dc.typeFinal Year Project

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