Kemudahan Masjid di Kuching Sarawak Daripada Persepsi Pengguna: Analisis Daripada Perspektif Pengurusan Fasiliti
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UNIVERSITI MALAYSIA SARAWAK
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Facilities Management is an integrated approach to maintaining, improving, and adapting organisational buildings in order to create an environment that strongly supports an organization’s primary purpose. This study was carried out to achieve the objective of the study which is to identify issues relate to facilities in the mosque, assess the level of satisfaction visitors to the facilities offered in the mosque and to determining whether the facilities are well managed in accordance with Facility Management guidelines. This research was conducted at the Sarawak State Jamek Kuching Mosque, the Kuching City Mosque, and the Kuching City Indian Mosque (Floating Mosque). The researcher used the questionnaire form method to achieve the first and second objective, while the interview method was used by the researcher to achieve the third objective. The target respondents of the questionnaire form are visitors who come to the mosque. While, the committee or mosque representative is the intended audience for the interviewees. The descriptive analysis method is to analyse the questionnaire data obtained and the method of exploratory analysis used in analysing the study data is based on the theme of each question interviewed. The outcomes of this study, Sarawak State Jamek Kuching Mosque and Kuching City Mosque follow Facility Management guidelines or SOP. The facility management guidelines used are governed by the Sarawak State Mosque Welfare Trust Board’s Asset and Facilities Management (LAKMNS). Meanwhile, the Indian Mosque has its own set of guidelines for managing the mosque’s facilities. The Kuching City Mosque Charitable Trust Board is in charge of the guidelines.