Quality 4.0 Adoption and Corporate Sustainability Performance in Malaysian Manufacturing Companies
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Universiti Malaysia Sarawak
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Quality 4.0, an advanced quality management paradigm driven by Industry 4.0 technologies, is emerging as a crucial factor in enhancing corporate sustainability within the manufacturing sector. This research explores the adoption of Quality 4.0, and its impact on corporate sustainability performance in Malaysian manufacturing companies. Anchored in the Technology-Organisation-Environment (TOE) framework and Resource-Based View (RBV) theory, a cross section quantitative survey was conducted and analysed with PLS-SEM. Results concluded with four positive and significant key adoption factors which include relative advantage, top management support, organisational culture and market pressure while AI compatibility, transformational leadership, and external support do not exhibit direct positive and significant effects. Quality 4.0 adoption is strongly and positively related to corporate sustainability performance across all three pillars (economic, environmental, and social). The study contributes by applying TOE framework for a Quality 4.0 adoption context in an emerging manufacturing economy and by positioning Quality 4.0 adoption as a strategic capability consistent with RBV that delivers corporate sustainability benefits. Practically, managers should demonstrate clear value cases, secure top management sponsorship, cultivate a supportive digital quality transformation culture, and leverage market pressure to overcome inertia. These priorities align with Malaysia’s national push for digital transformation and AI adoption. Limitations include the cross-sectional design, self-reported measures, and a focus on medium and large manufacturing companies. Future research could employ longitudinal or mixed methods, multiple informants, and adoption-maturity perspectives. In essence, the study clarifies how and why Quality 4.0 adoption enhances corporate sustainability performance in Malaysian manufacturing companies.