BURNOUT AS A MEDIATOR: THE RELATIONSHIP BETWEEN JOB STRESSORS AND TURNOVER INTENTION IN THE SELECTED PRIVATE MANUFACTURING SECTOR
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UNIVERSITI MALAYSIA SARAWAK
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This study investigates the mediating role of burnout in the relationship between job stressors and turnover intention among employees in private manufacturing firms in Kuching, Sarawak. Guided by the Job Demands–Resources (JD-R) model and Maslach’s multidimensional theory of burnout, the research examines how interpersonal conflict, role conflict, role ambiguity, and workload influence employees' intention to leave their organizations through the experience of burnout. A quantitative, correlational, and cross-sectional design was employed, using a structured self-administered questionnaire distributed to manufacturing employees. Validated instruments were used to measure all constructs, and data were analyzed using the PROCESS macro for mediation analysis. The findings revealed that all four job stressors were positively associated with burnout, and burnout significantly predicted turnover intention. Moreover, burnout was found to mediate the relationship between each job stressor and turnover intention. These results underscore the importance of addressing burnout as a psychological mechanism linking stressful job conditions to employee withdrawal. The study contributes to the understanding of occupational stress in industrial settings and offers practical insights for organizational interventions aimed at improving employee well-being and retention.