THE RELATIONSHIP BETWEEN TECHNOSTRESS AND BURNOUT AMONG DIFFERENT GENERATIONS
| dc.contributor.author | VANISSA KUEH HUI CHEN | |
| dc.date.accessioned | 2026-08-19T08:09:49Z | |
| dc.date.issued | 2025 | |
| dc.description | This study aims to identify the relationship between technostress and burnout among Generation X (Gen X) and Generation Z (Gen Z) employees in a selected multinational corporation located in Miri. Technostress refers to the stress experienced by individuals due to the use of information and communication technology (ICT), especially when they face techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty. Burnout is a psychological condition caused by long-term emotional exhaustion in the workplace. This study is based on the Transactional Theory of Stress and Coping, which explains how individuals appraise and cope with environmental demands. A quantitative approach was used, involving 78 respondents (39 from each generation) selected through purposive sampling. Data were collected using a structured questionnaire and analysed using Spearman’s correlation and the Mann-Whitney U test. The finding showed that all five technostress dimensions have a significant negative relationship with burnout. Gen X recorded higher technostress across all dimensions, while Gen Z reported higher burnout. This suggests that although Gen Z can adapt better to digital technology, they still face higher burnout because of constant connectivity. Meanwhile, Gen X tends to struggle more with technology itself but shows lower burnout. These results highlight the need for organisations to understand generational differences when addressing workplace technostress and employee well-being. | |
| dc.identifier.uri | https://scholarhub.unimas.my/handle/123456789/1645 | |
| dc.language.iso | English | |
| dc.publisher | UNIVERSITI MALAYSIA SARAWAK | |
| dc.relation.ispartofseries | Faculty of Cognitive Sciences and Human Development | |
| dc.subject | Technostress, Burnout, Generation X, Generation Z | |
| dc.title | THE RELATIONSHIP BETWEEN TECHNOSTRESS AND BURNOUT AMONG DIFFERENT GENERATIONS | |
| dc.type | Final Year Project |